Feedback and complaints

We want to help. We endeavour to provide a high quality professional service at Centre 70.

We want to hear your views on our services and about the impact of the help we have provided. We welcome your suggestions and comments on how we can imporve services.  Please complete this short online form to let us know how we are doing and other feedback. If you would like a paper copy of the form, please let us know.

Centre 70 welcomes feedback of all kinds and seeks to resolve disputes between staff and any of our clients who feel dissatisfied with the service or treatment received. If you are not satisfied, then you should tell us.

If you wish to make a formal complaint, please email us on complaints@centre70.org.uk to obtain a copy of our complaints procedure or ask for a copy at reception.  Or go to these links for the Complaint Procedure.

Counselling and Wellbeing Complaint Procedure

If your complaint relates to a Counselling matter, then complaints are covered by British Association for Counselling and Psychotherapy (BACP) - please see https://www.bacp.co.uk/  

General AdviceComplaint Porecdure (inlcuding debt matters)

If your complaint relates to a debt matter we have dealt with, then complaints are covered by the Financial Ombudsman Service - please see www.financial-ombudsman.org.uk.

Legal Advice Complaint Procedure

If your complaint relates to help under Legal Aid or a matter a solicitor or paralegal has dealt with, these will be covered by the Legal Ombudsman Service - please see www.legalombudsman.org.uk.