Corona Virus Related Information

To talk to someone or if you need urgent support: Crisis Services
For tips and practical activities on how to keep well, and to connect to others locally: Connecting in Isolation 

Local support

Lambeth Council Helpline 8am – 8pm 020 7926 2999 Lambeth Council Corona Virus help and support

This helpline is available for people in Lambeth who are having difficulties due to coronavirus including access to medicines and food. They cover council and other community services.

  • The Directory - the community food resource with local emergency food resources, including Foodbank, advice and support and money saving tips   
  • http://connectlambeth.org/ - #Together campaign from Age UK Lambeth offers advice, befriending, shopping, online socialising 
  • West Norwood Mutual Aid group - to ask for help from your neighbours or to offer help email: wnorwoodc19aid@gmail.com
  • Lambeth Mutual Aid on Facebook 
  • Other local Mutual Aid groups can be found here
  • Paxton Green Time Bank - a community of local volunteers who offer support and activities to one another, all online at the moment – get involved here

  

General & Legal Advice

 

Debt, Consumer, Energy and Telecommunications

  • National Debtline – phone 0808 808 4000 
  • Business Debtline – phone 0800 197 6026  
  • My Money Steps (free self help debt management) 
  • Money Advice Service – phone 0800 1387777 
  • Consumer Protection Rights – phone 03454040506  
  • Money A&E - resource on debt matters
  • Resolver - free consumer online adviice service (and app) to complain about Telecoms (e.g. mobile phones), energy (utilities), travel (airlines, car rentals etc), finance (banks, insurances etc), shops / retailers, public services such as DVLA, Local Authority and other services. Guides through the complaints process, provides draft letters and emails, will direct emails to  companies complaints, notify when to escalate complaints and help with that. Keeps case files that can download and service can forward complaints to relevant independent complaint bodies e.g. like Ombudsman.
  • Energy Ombudsman – phone 03304401624  
  • Office of Communications (OFCOM) – phone 0300 123 3333 
  • Telecommunications Ombudsman – phone 0845 050 1614  
  • Office of Water Services (OFWAT) – phone 01216447500  
  • Financial Ombudsman – phone 0845 080 1800  
  • TaxAid - help with tax and tax credits – phone 0345 120 3779 

 

Benefits

 

Housing and Homeslessness

 

Employment

 

Immigration

 

Family, Eldery, Health, Eduction and Work