Useful Contacts & Information

Coronavirus Related Information

To support your wellbeing during this time, we have collected useful services and information:

To talk to someone or if you need urgent support: Crisis Services
For tips and practical activities on how to keep well, and to connect to others locally: Connecting in Isolation

Lambeth Council Coronavirus help and support or Lambeth Council Helpline 020 7926 2999 (8am – 8pm). This helpline is available for people in Lambeth who are having difficulties due to Coronavirus, including access to medicines and food. They cover council and other community services.
The Directory - the community food resource with local emergency food resources, including Foodbank, advice and support and money saving tips
Connect Lambeth #Together campaign from Age UK Lambeth offers advice, befriending, shopping, online socialising
West Norwood Mutual Aid group - to ask for help from your neighbours or to offer help email: wnorwoodc19aid@gmail.com On Facebook call 0208 168 7080 or text 0203 151 7080 WhatsApp group https://chat.whatsapp.com/DRcax9U97izFqduUJNS7hQ
Lambeth Mutual Aid on Facebook
Other local Mutual Aid groups can be found here.
Paxton Green Time Bank - a community of local volunteers who offer support and activities to one another, all online at the moment.

Brixton Advice Centre - another local advice centre
Citizens Advice Lambeth - another local advice centre
Kings College London Legal advice clinic - students under supervision from qualified lawyers give advice on a range of issues, including immigration, family, small businesses, property, employment.
Advice Now
Citizens Advice - Advice Guide
Civil Legal Advice and Find a Legal Adviser - phone 0345 345 4345
Liberty (Human Rights) - phone 0845 123 2307 or 020 3145 0461
Equality and Human Rights Commission - phone 0808 800 0082
Court Service (making a claim, divorce etc)
Royal Courts of Justice CAB (inc Civil, Housing,family, Debt and Bankruptcy) - phone 0844 856 3534
Councillors, MPs, MEPs and Mayor of Lambeth - see www.lambeth.gov.uk/
Government Website covering all areas of advice
Disability Lambeth - advice in Lambeth for the disabled and long term ill, older people and carers - phone 020 7346 6800
Police Action Legal Line (advice on mistreatment or injustice by police) - phone 020 7452 8902
Support Through Court - Free support (not advice) for those attending Civil Court and Tribunal Proceedings
Check if you have legal cover including through house or motor insurance, bank account, other policies
Check if your Union provides legal cover

National Debtline – phone 0808 808 4000
Business Debtline – phone 0800 197 6026
My Money Steps (free self help debt management)
Money Advice Service – phone 0800 1387777
Consumer Protection Rights – phone 03454040506
Money A&E - resource on debt matters
Resolver - free consumer online advice service (and app) to complain about Telecoms (e.g. mobile phones), energy (utilities), travel (airlines, car rentals etc), finance (banks, insurances etc), shops / retailers, public services such as DVLA, Local Authority and other services. Guides through the complaints process, provides draft letters and emails, will direct emails to companies complaints, notify when to escalate complaints and help with that. Keeps case files that can download and service can forward complaints to relevant independent complaint bodies e.g. like Ombudsman.
Energy Ombudsman – phone 03304401624
Office of Communications (OFCOM) – phone 0300 123 3333
Telecommunications Ombudsman – phone 0845 050 1614
Office of Water Services (OFWAT) – phone 01216447500
Financial Ombudsman – phone 0845 080 1800
TaxAid - help with tax and tax credits – phone 0345 120 3779

Shelter – phone 0808 800 4444
Leasehold Advisory Service – phone 020 78322500
Lambeth Housing Advice (homeless or risk of homelessness)
London Borough of Lambeth: Council tenants emergency repairs etc – phone 0207 926 6000
Private Renting Issues
Homeless related services: Streelink - phone 0300 500 0914 and The Pavement
Find a Legal Adviser
Housing Ombudsman

ACAS - phone 0300 123 1100
Work Smart (from the TUC)
Mary Ward Legal and Financial Centre - phone 020 7831 7079
Working Families - phone 0300 012 0312
London Employment Rights Hub
Check if you have legal cover including through house or motor insurance, bank account, other policies
Consult your Union
Covid-19 Employment Law FAQs: https://brixtonadvice.org.uk/covid-19-employment-law-faqs/

Temple Legal Centre (family law) – phone 07887 776099
Age UK directory of older persons services – phone 0800 169 6565
Rights of Women – phone 020 7251 6577
Gingerbread (lone parent) – phone 0808 802 0925
National Domestic Violence Helpline – phone 0808 200 0247
Child Support Agency – phone 0345 7133133
ACE (education advice)
Child Law Advice
National Family Mediation
Action for Victims of Medical Accidents - phone 0845 123 2352
Child Maintenance Options – phone 0800 988 0988
Metro Charity - help on sexuality,gender, equality, HIV, diversity or identity
Terrence Higgins Trust - help for people living with HIV and sexual health issues
Lambeth Bereavment Services (including affordable simple funeral) – phone 020 89264221
The Directory - the community food resource with local emergency food resources, advice and support and money saving tips